What's on your mind?

[DerVVulfman]

TROUBLE FOUR:
Today, I went to the Garage... that is to be expected as I had an appointment for a 'look'over for the estimate, an estimate that is to be eMailed/Phoned to me.

The Neverending Story Pt III
Sorry, no Falcor here.

So, my car has been to and fro the garage recommended by the insurance company. And two weeks ago, I had a lengthy talk with a representative whom found out that the mechanic was not forthcoming about the damage; that the car's parts have been discontinued and cannot be repaired.  Yes, the insurance representative called the garage, and had to verify all this from the mechanic; I chose to stay on-hold all this time. After the call, the representative informed me that it was indeed going to be passed to the department whom Totals the car, and that I was to receive a call by next Friday.  Not the "This Friday" which meant within the week, but the Friday next.  At least, that I gathered, assumed and waited...

"Next Friday" was the Friday that had passed, and I received nothing.

So I called the Insurance Company, and found out that the Garage had not sent anything regarding the car's condition of being Totaled. The agent I spoke to attempted to call, but could not contact anything but voicemail to the two phone numbers I had for the garage. He told me that he (by He I expect a representative) would call when they received the paperwork or found out why the delay.

I accepted that from the agent, but that was truly not good enough for me. Why would the garage not answer?

I drove down in the car (carefully as the driver's side wheel is KerPlunkidished), and found that one number was the Repair Department Manager's number and he was on vacation.  The other, I knew was the mechanic who I feel has been stalling.  However, I also found that the Manager WAS to be showing up at work and be there all day.

While at the garage, I spoke to the receptionist who recognized me since I had been down there a good half-a-dozen times, and she was a bit at a loss. She found the mechanic HAD created paperwork, but never submitted it to the manager. She found he noted it was to be Totaled, but gave absolutely no information as to why, as to parts unavailable, or anything.  She printed out the mechanic's document, and said that the moment she arrives tomorrow she will indeed give it to the Manager who will (1) submit it to the Insurance company, and hopefully (2) press the mechanic why nothing further was done and why nothing was even specified why it was totaled.